Appendix A

Survey

Primary Source (Survey) Methodology 

Our team believes that our target audiences are college students who have taken long flights, especially students who are international and out-of-state. The team plans on sending out an electronic survey to gather data about student’s experiences on long flights such as international students who travel long distances to come to campus. In order to make the survey ethical: at the beginning of the Survey, before the survey questions, the team will put a few sentences to briefly describe the aim and the concept of this survey, which will be clear to the people who take the survey. In addition, the only thing we want to know is the actual feelings and experiences of taking long flights, so any personal information will not be recorded.

Survey Questions

1. What is your first name? (optional)
2. What is your year in college?
3. What is your status as a college student?

1. A) International. B) Out-of-State C) In-State
2. After how much time do you consider a flight “long”?
3. A) more than 3 hours. B) more than 6 hours. C) more than 9 hours. D) more than 12 hours.
4. How often do you take flights?
5. A) less than once a year. B) about once a year. C) about twice a year. D) more than twice a year.
6. If possible, rate your most recent flight (1 being not satisfactory, 10 being satisfactory)
7. Which below do you think are the three biggest problems on flights?
8. A) Expensive. B) Tiring and uncomfortable. C) Time-consuming. D) Unreliable for schedule. E) Food on flights. F) Bad air condition in the cabin. G) Cramped and crowded
9. For out-of-state students, have you ever tried other transportation to college except by plane (if possible)?

_________

9. Which airline do you most commonly fly with?
10. Would you purchase a more expensive plane ticket at the expense of a much more comfortable flight (like: upgrade)?
11. A) Yes. B) No.
12. Are you a member of any Airlines? Do you think this provides you with more efficiency or benefits? Please briefly illustrate.
13. A) Yes. ___. B) No. ___.
14. List one thing that you believe would make your flight experience more enjoyable.

 

Data Table 

1.What is your name? (optional)

Table A Names of Users

2. What is your year in college?

Table B College Year of Users

3. What is your status as a college student?

Table C College Status of Users

4. After how much time do you consider a flight “long”?

Table D User’s Preference on Long Flight

5. How often do you take flights?

Table E Frequency of Air Travel by Users

 

6. If possible, rate your most recent flight (1 being not satisfactory, 10 being satisfactory)

Table F Rating of User Experience on Flights

Comments A: Rating of User Experience on Flights

• Taking Airplane is just a way of traveling (8).
• Long time waiting, not feel comfortable, and transfer flights are sometimes irritable.
• The seat is not big enough, and people have bad manners (7).
• Dizzy and want to sleep.
• I get used to it (7).
• Long time waiting, leg, neck and waist so aching (3).

7. Which below do you think are the three biggest problems on flights?

Table G User’s Biggest Problems on Flights

8. For out-of-state students, have you ever tried other transportation to college except by plane (if possible)?

Table H Other Transportation Used by Users

9. Which airline do you most commonly fly with?

Table I Most Common Airlines Used by User

10. Would you purchase a more expensive plane ticket at the expense of a much more comfortable flight (similar to an upgrade)?

 

Table J User’s Willingness to Pay More for Comfort

11. Are you a member of any Airlines? Do you think this provides you with more efficiency or benefits? Please briefly illustrate.

Table K Member of Airlines

Comments B: Member of Airlines

• No difference basically.
• VIP Room.
• Priority Boarding, Better food and drinks.
• Many benefits.

12. List one thing that you believe would make your flight experience more enjoyable.

Comments C: 

Cheaper tickets
Better snacks / meal
Free Food
More leg room
More comfortable seats
Enforce the discipline in Passenger Management
Less time flights
No delay
Less delay
Provide Noise Free Headset

Better recreation system Data Graphs Figure A College Year of Users

Figure B College Status of Users

Figure C User’s Preference on Long Flight

Figure D Frequency of Air Travel by Users

Figure E User’s Biggest Problems on Flights

Figure F Other Transportation Used by Users

Figure G Most Common Airlines Used by User

Figure H User’s Willingness to Pay More for Comfort

Figure I Member of Airlines