03/08/2021
It’s another Wednesday on my family med rotation and the attending and I walk into the room of one of the last patients of the day. As soon as we enter, a strong, unpleasant smell felt like it punched me in the face. Throughout my third year rotations I have been getting accustomed to the various smells of patient rooms, especially inpatient, but this smell was different, I almost felt disgusted. However, once the attending was going in depth with interviewing the patient, I realized he was actually being quite rude to her. I completely forgot about the smell at that point and immediately felt compassion for the patient. She is of Asian origin, and English was her second language. I was able to understand her well but the attending was having problems unraveling what she was saying. This was not the first time he had trouble hearing his patients well but he had never been this confrontational about it before. He said things like, “you’re making this really difficult” and sighing in exasperation.
On the other end, the patient herself seemed to have a little hard time understanding what the attending was saying. I could understand what both of them were saying but was afraid of intervening since it seemed like the conversation was heating up a bit and I was unsure on how to diffuse it. The patient did admit to being slightly hard of hearing so this whole scenario was an accumulation of communication issues. Before I left the room at the end of the appointment, I imparted some compassionate words so she would not leave feeling completely disheartened.
Outside the patient room, the attending expressed his frustration and I told him it seemed like a cultural difference but he vehemently denied that and repeated it was a hearing issue. I did not bother continuing the conversation and instead just followed him into the next patient’s room.
Through my third year, I have seen great acts of compassion while at other times I have seen quite the opposite. I aspire to be the kind of physician that remembers her humanity and continues to provide compassionate care. I think part of the reason physicians and other healthcare providers lose that part of patient care is by getting jaded. I’ve seen numerous jaded residents but have not seen as many jaded attendings. Moving forward, I will ask attendings what the secret is to maintaining humanistic patient care. This will help me keep that in mind during residency and beyond so I can provide better care.
Further, I realized how my own biases can appear. I’m not sure if bias is the correct word, but it did change how I viewed the patient at first. The smell was so overpowering, I could not even pay attention to the patient interview at first. I was surprised at how I felt, but now that I realized how my bias feels, I can change how I react to it. This will also help me with providing the best care possible.
08/06/2021
Over the summer I have had the opportunity of working with exceedingly compassionate physicians and seeking their insights on how to continuously provide humanistic care. They commented on treating patients in the same way that they themselves would want to be treated if the roles were reversed. Moreover, each had stories on witnessing intentional or un-intentional callous acts of other physicians prompting them to act the opposite. Hopefully, I can continue to be cognizant of this as I progress through my training. I believe continuing regularly scheduled (bi monthly?) reflections such as this will help hold me accountable.