Important Information Regarding Ohio State Student Email

Employees and students are not able to forward their OSU and OSUMC email accounts to any non-Ohio State email address or domains. There are several reasons for the implementation of email account forwarding controls, including: 

  • Stopping email forwarding protects personal email from potential open records requests or litigation. Record requests may encompass personal emails when personal email accounts are used for university email. 
  • Automatic forwarding contradicts sender expectations that mail is going to the university. 
  • Some information Ohio State handles is protected by regulations prohibiting automatic forwarding to non-Ohio State systems. 
  • We cannot detect and protect forwarded mail from being shared, stolen or infected. 
  • The @osu.edu email is what defaults for instructors when they directly email through the BuckeyeLink Faculty Center (used to house class rosters) or when the Address Book is used. If the email is not properly forwarded or not being checked, you will lose important messages. 
  • Carmen (Canvas) is set to use @osu.edu as the primary email. This can be changed in the Canvas Notifications Settings by adding BuckeyeMail as primary and making it your default email for Canvas communications. 

 

Ohio State email addresses can be forwarded to one another in specific ways. This will depend on your affiliation with the university: 

  • If you are a student with NO employee affiliation: 
    • You have an @osu.edu email and an @buckeyemail.osu.edu email 
    • Your @osu.edu email will be forwarded to @buckeyemail.osu.edu  
  • If you are an OSUMC employee and a student: 
    • You have an @osumc.edu email, an @osu.edu email, and an @buckeyemail.osu.edu email 
    • Your @osu.edu email and @buckeyemail.osu.edu email accounts can be forwarded to your @osumc.edu account 
    • Your @osumc.edu cannot be forwarded 
  • If you are a full or part-time Ohio State employee and a student:
    • You have an @osu.edu email and an @buckeyemail.osu.edu email
    • Your @buckeyemail.osu.edu can be forwarded to your @osu.edu email or the accounts can be checked independently 

 

For further clarification, please watch this video: https://go.osu.edu/checking-email.

If you have questions or would like assistance setting up your OSU email on your phone or mobile device, there are several ways to get help. Please contact the Office of the Chief Information Officer HELP Desk at 614-688-HELP or at 8Help@osu.edu.