Standards for Design: Part 38 – Student support Resources

Welcome to the thirty-eighth blog post in a forty-four week series walking through and explaining the Quality Matters standards.

This is the third standard in the seventh general standard of the Fifth Edition, 2014, Quality MattersTM Higher Education Rubric focusing on Learner Support. This post continues our discussion about where students can get support for their online or hybrid course.

Standard: 7.3 Course instructions articulate or link to an explanation of how the institution’s academic support services and resources can help learners succeed in the course and how learners can obtain them.

Much like last couple week’s blogs about having instructions or link to a clear description of the technical support and accessibility policy offered and how to obtain it, this week’s standard is also very straight forward. It is important for the course to have instructions or link to an explanation of how the institution’s academic support services and resources can help learners succeed in the course and how learners can obtain them.

Why is this important? If your course has a lot of written assignments, it helps to have a link to the Writing Center. If there is a research component, it help to have information and links the library and citation services. If students need support with English as a Second Language, where do they get the information? These are very easy considerations to keep in mind. The student services aren’t limited to the ones I listed. There are many more at OSU that may be applicable to your students. Instead of waiting until you have a student in your course that needs that information, it is best to list as many as possible and create a section in your course for this information.

One caveat that I will mention is that sometimes the web addresses to these services change. It is always a good idea to go through your course and make certain that the web addresses are current and work.

Contact The Ohio State University Quality Matter Coordinator, Tim Lombardo at lombardo.89@osu.edu to learn more about Quality Matters and learn more how OSU faculty and staff can be compensated for the cost of training through the ODEE Quality Matters Grants.

The ODEE Quality Matters blog can be found at the ODEE Quality Matters Blog

Citations

Adapted from the Fifth Edition, 2014 Quality MattersTM Rubric © by The Ohio State University

Quality MattersTM © 2008 MarylandOnline, Inc. Reprinted with permission by Grace Hall. Please contact MarylandOnline, Inc. for information or reprint permission.