For this assignment I watched the very first episode of Grey’s Anatomy. This episode is about the first day of work for most of the characters as interns, so there are a lot of flaws with their communication to patients and colleagues. For example, one intern, named Meredith, has a 17-year-old girl as her patient, and she gets a 911 page. Meredith runs to the room but when she gets there her patient is completely fine. She just wanted someone to talk to. This made Meredith very angry with the girl and she firmly tells her to “go to sleep and stop wasting my time.” Later on in the episode Meredith receives another page for her patient. This time she walks to her room and when she arrives the patient is having a violent seizure and soon her heart stops. First of all, Meredith never should have spoken to her patient that way, no matter how frustrated she was with her. Instead she should have explained to the girl why she should only page 911 if it is a real emergency. She also never should have slowly walked to the patient’s room, even if she did believe she was just calling her for attention, because something still could have been seriously wrong, and unfortunately there was.
There is another intern, George, who is having an even worse time communicating with his patient. His patient has heart problems and needs to have bypass surgery. The patient complains to him that he can never have bacon again and says, “just kill me now.” George then replies, “I wish I could, but I’m a healer.” After saying that the patient looks at him pretty concerned. A doctor should never tell their patient they wish they could kill them no matter what they follow it with. To the viewer it is pretty funny because of how awkward the situation becomes, but in a real-life situation that response would be very inappropriate. Later on in the episode the surgeon, Dr. Burke, is talking to this same patient and his wife about the surgery. The wife says that she is nervous about her husband being alright and Dr. Burke replies, “I’m very good at what I do, but still it’s surgery, there are some risks.” While this is not completely reassuring to the wife that there will be a positive outcome, the surgeon cannot promise that something will not go wrong. This response to the wife is appropriate to the situation and he does the best her can to calm her. George approaches during this conversation and after Dr. Burke leaves the wife asks George if everything is going to be alright. George replies almost the same way Dr. Burke had, saying he is a very good surgeon and the surgery is not very risky. However, as George goes to walk away, he can tell that the wife and her husband are still very nervous about the surgery, so he turns back around and promises them that they have nothing to worry about. This response is problematic because if something goes wrong, he lied to both of them. George is very proud of himself for saying that though because in the moment he was able to comfort them. Of course, something does go wrong during the surgery though, and the husband dies. After finding out what George said to the wife, Dr. Burke then makes George the one to have to tell her that her husband did not make it. While he should have done whatever he could to try and comfort the couple, making promises is never alright because there is always risk, as Dr. Burke had said.
In another scene, Meredith overhears a nurse question another intern’s diagnosis for his patient. His response to the nurse is “I don’t know, I’m only and intern. Here’s an idea why don’t you go spend 4 years in med school and let me know if it’s the right diagnosis.” This is not only rude but could be endangering the patient. Nurses are allowed to intervene if they believe something is not right about the care of their patient. When the intern walks away from the nurse he says to Meredith, “I hate nurses.” Meredith then says to him that there could be something else wrong with the patient, which is good because she is standing up for the nurse and not immediately dismissing her because of her title. The other intern replies, “Like I said, I hate nurses.” Meredith then becomes offended and says, “What did you call me? Did you just call me a nurse?” As a student in nursing school, this comment really bothers me. Nurses play a very important role in the healthcare team and being doctors who went to med school does not make them any better than the nurses who work just as hard as they do.
Overall, there are a lot of problems with communication in this TV show. While a lot of the lines said are to add to the entertainment and drama of the show, in a real-life hospital setting these comments would be very problematic and inappropriate. Thank goodness Grey’s Anatomy is fiction and mostly inaccurate when it comes to the world of healthcare.