As founders and key figures in the evolution of Cognitive Systems Engineering, we have abstracted our research into patterns of complexity and resilience that are applicable across domains to improving performance. Several of these contributions are seminal to the field.
Walker, K. E., Woods, D. D., & Rayo, M. F. (2016). Multiple Systemic Contributors versus Root Cause: Learning from a NASA Near Miss. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 60(1), 264–264. https://doi.org/10.1177/1541931213601060