Technology Support and Resources

Runner at the starting line  

Accessibility

Apps for Students

Basic Requirements

Disability Services

DUO / Buckeye Pass

Media & Web Hosting

Privacy

Tech Support

Basic Tech Requirements (recommended)

To meet the requirements of commonly used software and to use the Internet effectively, your computer should meet the minimum hardware requirements recommended by OSU’s IT service desk.

Some courses require the use of specific software. Additional software requirements will be listed in your syllabus or on Carmen, and you can check with your college or degree department to see if there are additional recommendations specific to your line of study.

 

Back to top

Technical Support

Ohio State’s I.T. Service Desk is available to help you with general technical support for any system. You can create a help ticket at the link above, or contact them via telephone for more immediate assistance.

  • Phone: 614-688-HELP (4357) / TDD: 614-688-8743
  • Email: 8help@osu.edu

 

Back to top

OSU Privacy and Security

Continue to employ the security best practices as you learn remotely.

  • Make sure to lock your computer when you are not using it.
  • Situations like this are prime phishing opportunities, and Ohio State has recently seen an uptick in the number of scams targeting university email accounts. Remain vigilant for security concerns and report suspicious emails to report-phish@osu.edu.

Find more resources to protect yourself and your computer at cybersecurity.osu.edu/students.

 

Back to top

Duo / BuckeyePass

BuckeyePass is a multifactor authentication service provided to Ohio State faculty, staff, students and student employees. It helps protect your account even if your password is stolen. Get started or manage your registered devices today! Privacy Statement for The Ohio State University osu.edu websites can be found here:https://www.osu.edu/privacy/

 

Back to top

Disability Services

If you are in need of accommodations such as assistive technology or accessible media, Student Life Disability Services works to enable equal access to learning and university life. Make sure to visit the website, email or call SLDS to make an appointment. If you have concerns with how your disability will intersect with virtual learning or if you encounter any unanticipated barriers, please do not hesitate to reach out.

  • Phone: 614-292-3307
  • Video Phone: 614-500-4445
  • Email: slds@osu.edu

 

Back to top

Accessibility of Course Technology

This online course requires use of Carmen (Ohio State’s learning management system) and other online communication and multimedia tools. If you need additional services to use these technologies, please request accommodations with your instructor.

  • Carmen (Canvas) accessibility
  • Streaming audio and video
  • Synchronous course tools
  • Microsoft
  • H5P
    • You may see that some courses use the H5P software tool for interactive course content.  OSU has performed an accessibility review so that the interactions are accessible and have restricted the use of interactions that are not accessible.  Should you experience difficulties with these materials or have additional questions, please contact your instructor.

 

Back to top

Media & Web Hosting

Mediasite

Mediasite is a streaming video platform used to to record class sessions, presentations, video responses and more, and upload recordings to university servers. Generate recordings using one of two methods: a Desktop Recorder application, or an external media source. Email: mediasite@osu.edu

U.OSU

U.OSU is the university’s easy-to-use professional website platform. U.OSU supports Ohio State faculty, staff, and students’ professional and educational activities. Use your site to share your independent work, host course assignments, enhance project visibility, communicate within groups, and represent your organizations.

 

Back to top

Apps for OSU Students

As a student, you have access to a host of apps from Adobe, Microsoft, and beyond that are designed to support your learning and life at Ohio State.

 

Back to top