Sometimes when you copy a link that has been emailed to you, Outlook can add elements to that link that make it unusable in your Carmen course.
For example, if you were to copy and paste this Panopto link into Carmen,
you are actually copying this.
That link has additional elements that keep it from being usable in Carmen.
To fix this, click on the original link to open it in a new page, then copy the URL from the address bar here.
Once you have that link, follow the normal process for creating a new link within Carmen.