- Self- Awareness: Be aware of your emotions; your team or colleagues may not clue you into the need to do this.
- Social Awareness: Focus more on the other person than yourself. Listen to the person with which you are speaking and do not think about what you will say next; really listen. Ask team members periodically how they are feeling about a specific project, task, etc. Just acknowledging someone’s stress may make him or her feel better.
- Self-Management: Set narrow and measurable goals, such as giving your undivided attention to the person who walks into your office. Before reacting, stop and take a deep breath and think about what is really going on with both you and the other person.
- Relationship Management: Interact with people, encourage teamwork, manage conflict when necessary and be positive.
HR Magazine, March 2018, “Are You an Emotional Genius?” by Dori Meinert