As a reminder, the CFAES Help Desk website now redirects to the OCIO Self Service site at go.osu.edu/IT. You are likely familiar with using this site as a way to request help with certain services like email and password resets. You can use this site to submit tickets and order services for any IT issues.
Faculty and staff can use the OCIO Self Service tool to submit tickets for issues and order services. This allows both you and the IT Service Desk team to track your ticket, communicate with each other through one system, and help resolve issues in an efficient manner. You can learn more about the Self Service site by viewing the brief training module: Self Service Overview
The CFAES IT Help Desk website had some topics listed in a drop down menu to help categorize your requests. On the OCIO Self Service site, you can get help with any IT issues by submitting a ticket or ordering services that you need. To get started, log in to the site using the button on the right side of your screen.
Submit a Ticket
If you are having IT issues and need assistance, you can click the large red “Need some help?” button that appears on the dashboard after you have logged in. You will see various categories to select from to report your issue. If your issue does not fall under one of those categories, just select “Other” and provide details about your request. You can also select “Get Help” from the menu on the left side of the screen and select to submit a ticket. A list of categories will appear to select from, including CFAES specific items. Click the following link to view a brief training module on how to submit a ticket: Submitting a Ticket.
If you need to order a service, click the Order Services button in the menu on the left side. You can select from a wide range of service options. Common requests like event support, loaner devices, file share, and print share appear under the Client Computer Services menu. Click the following link to view a brief training module on how to order services: Ordering Services.
In addition to the 24/7 Self Service site, you can always call 614-514-IT4U (4848) with IT-related questions. Calling the IT Service Desk is the best method to get help for an urgent request.