OCIO Hires Customer Experience Managers to Support CFAES

On May 25, all CFAES employees received an update on the implementation of the workforce plan of the IT Transformation Project. That update include the organizational charts of both OCIO and CFAES, and highlighted where employees transitioned as part of the project.

The organizational charts also showed three senior managers of customer experience to oversee CFAES’s three campuses: Columbus, Wooster, and Statewide. Those three positions were posted and have been filled. Below are the three new managers overseeing customer experience.

Columbus Campus
Caitlin Baer joined the team on July 9 as senior manager of customer experience, working with the OCIO IT Service Desk team onsite in Columbus on the Midwest campus.

Having started her career as a student employee at 8Help several years ago, Caitlin is excited to make her return to OCIO.  Since she left, she’s worked full time for the College of Veterinary Medicine and, most recently, has been managing the IT Service Desk for the College of Arts and Sciences for the past two years.  While at ASC, Caitlin has been strongly invested in knowledge management and ASCTech’s Culture Team. She has a BS in Biology from The Ohio State University.

Wooster Campus
Cort Sutherland joined the team on July 2 as senior manager of customer experience, working with the OCIO IT Service Desk team onsite at the Wooster and Mansfield campuses.

Cort comes to us from Kent State University at Stark, where he has spent the last six years supervising Helpdesk operations for its campus of 5,000 students. Prior to that, Cort worked for Forbes Rehab Services in Mansfield, Ohio, where he fulfilled system administration duties, while also performing product development and technical support. Cort comes to us with 10 years of professional experience and a master’s of Technology degree obtained from Kent State University.

Statewide Campus – County Extension
Steve Lichtensteiger accepted the role of senior manager of customer experience and began in his new position on June 18. Steve manages the District Technicians – IT staff supporting the Ohio State University Extension staff in all the county extension offices, and to use his words, has a player-coach role – he supports a number of county Extension offices in the NW portion of the state himself. He also manages the support techs for the Marion and Lima campuses.

Steve’s been with the university supporting the county Extension offices for some time now, and managing the District Techs.

Continue to check out the IT Transformation Project website for updates and to submit questions.

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