As the transition of IT services and support occurs, we will be rolling out new processes and procedures for the various ways you receive IT support. This update highlights one of those ways – how you purchase IT equipment. Please note that how you receive help desk support has not changed; continue to request IT help as usual, until you receive specific instructions otherwise.
Since the announcement of the partnership between the college and the Office of the Chief Information Officer (OCIO), we have received some excellent questions from faculty and staff. One topic that continues to be raised is how to go about purchasing IT-related items including computers, software, services, or other equipment.
As part of the agreement with OCIO, existing computers will be refreshed every four years. This refresh program will kick off in a few months. In the meantime, the purchasing of new computers is for individuals who have devices that are unusable to effectively do their job or for new employees.
Starting today, we are introducing a new standard process for all CFAES departments and units to follow to purchase computers and other technology equipment. This includes equipment purchased with grant funds.
If you need to purchase computers or other IT-related items, please contact the IT Service Desk. You can contact it through the following methods:
- Submit a Work Request through https://cfaesits.osu.edu
- E-mail CFAES-HelpDesk@osu.edu
- Call 614-514-IT4U (4848)
For individuals that submit eRequests, you should NOT submit an eRequest or purchase the equipment directly. The IT Service Desk team will work with you to determine specific requirements and find the best option. Based on the joint determination, the IT team will initiate the purchasing transaction.
Please note that some items are NOT covered by the refresh program. Examples include iPads, software, and some services. The IT Service Desk will work with you to order these items. They will be paid for by your department/unit and billed to your chart fields.
You should still follow your internal department and unit processes and procedures for seeking approval for IT-related items. If someone in your department approves these requests before they are submitted, you should still follow that process.
We know that transition periods can sometimes be confusing. We continue to be committed to addressing any questions as soon as possible. We encourage you to reach out with questions. Please contact Mike Chakerian, Graham Cochran, or Diane Dagefoerde. You can also submit questions through the Ask a Question form at the bottom of the CFAES IT Transformation Project website at any time.