On October 15, Adobe ended support for Acrobat XI Pro, which is widely used for creating and editing PDF files. Although Acrobat XI remains functional, Adobe will no longer provide updates or address existing bugs or security issues for this product. Because of this, a new version of Acrobat Pro will be deployed. The new product is called Acrobat Pro DC and is very similar to Acrobat XI, but with an updated look and feel.
CFAES IT Services has developed a process to update Windows computers to this new product with deployment beginning on Tuesday, November 14, 2017. This involves removing Acrobat XI from the computer and then installing the newer program. In most cases, this can be completed remotely with limited user interaction. However, some users may receive a prompt indicating that programs must be closed in order for the task to run. If you receive this prompt, please close all running programs and allow the process to complete. Failure to close software when prompted may result in the inability to view/edit PDF documents until a support representative can assist you. The expected time to completion is between 3 to 5 minutes, but may take longer depending on computer specifications. Once finished, a notification will appear indicating that the task is complete.
Users of Acrobat XI on macOS should contact the IT Service Desk for assistance.
If you experience any issues during this upgrade or begin having issues accessing PDF documents, contact the IT Service Desk at 614-514-IT4U (4848), Toll Free at 844-614-IT4U (4848) or online at http://go.osu.edu/ITServiceDesk.