To simplify service for our CFAES customers statewide, the Information Technology Services group has adopted a new phone number for the CFAES IT Service Desk. You may now dial 614-514-IT4U (4848) to reach our service desk. In addition we have added 844-614-IT4U (4848) as a toll free option for County Offices and Outlying Research Stations. For Resident Instruction, Classroom Support, and Videoconferencing needs select Option 1. For Columbus Campus support select Option 2. For Wooster Campus support and Outlying Research Stations select Option 3. For County Office support select Option 4.
In addition, you can also contact the CFAES IT Service Desk via email or on the web at http://go.osu.edu/ITServiceDesk.
The older numbers 330-263-3772 (Wooster) and 614-292-9110 (Columbus), will remain in effect for the time being.
If you are experiencing any issues with the new call tree service or the web service desk portal, please contact Chris Dicus, CFAES ITS Customer Service Relations Manager, firstname.lastname@example.org, 330-263-3784. Any feedback is appreciated as we streamline our CFAES ITS customer service experience.