The AVIII 400 MHz (in CBEC) is experiencing an occasional error. The instrument will fail to complete an ‘ATM’ or ‘rga’ during the experiments and the instrument then sits until we reboot. This appears to be a hardware problem in the console. I’m in communication with Bruker to pinpoint the issue and make repairs as quickly as possible. In the meantime, we’ll be checking the system as much as possible to keep the queue moving along. If the system has a failure on your sample, you will need to resubmit.
Thanks for your patience as we troubleshoot the problem.
UPDATE 7.5.2017
Topspin 3.5pl7 is currently being installed on the system to alleviate these intermittent atma issues. Please be patient as there are a few issues with the upgrade. Hopefully, the system will be back up and running today or tomorrow!! Very sorry about this interruption!!
UPDATE 7.7.2017
Great news – the software upgrade has been completed successfully! Thanks so much for your patience having the system down for 1.5 days! Please keep me informed if you run into any problem – no matter how insignificant it seems. I’ll be monitoring the system carefully.
Continue to be diligent with sample handling:
No damaged/split caps
No damaged/chipped NMR tubes
Caps must be on completely
Double-check that your sample position # isn’t currently being used
Hopefully, we’ll have less issues from both software glitches and user error. We’d all like to less downtime on our workhorse NMR instrument!