The AVIII 400 is experiencing a hardware issue on the SampleJet. Your samples are occasionally getting stuck in the system, which stops the runs. If this issue continues to repeat at its current rate, we will be forced to shut the system down. The sample shuttle (a fancy version of the spinner) is getting lodged in the BST (the top of the magnet). There is a possibility of sample breakage, so we cannot continue to use the system.
Bruker – Zurich is working on figuring out what the issue might be. The SampleJet keeps detailed logs of each sample insertion, including lift parameters and even a picture of each sample. Since its probably nighttime in Europe, we’ll likely not hear back until tomorrow.
Thanks for your patience as we work through the issue.
UPDATE: This situation has been resolved by supplying more compressed air pressure to the system.