A note from our Director…

061715 OHIO Women

Welcome to our first CFAES HR blog/newsletter; with the help of my wonderful and talented HR team, this should be an accurate and timely source of information and a good reference tool. We plan to publish it once a month. Feel free to suggest items, topics, and articles to be included as we move forward with our transition into the leading provider of human resource management services within The Ohio State University community to attract, develop and retain employees who fully embrace a culture of lifelong learning, discovery, civility, professionalism, science-based knowledge, academic freedom and diversity.

As a group, we have been on the forefront of the College re-envisioning and will continue to be involved as we help with the additional changes in central units and on the Wooster campus. As our group moves forward, we appear to be in the neutral zone which is the psychological no-man’s-land between the old reality and the new one. It is the limbo between the old sense of identity and the new. It is the time when the old way of doing things is gone but the new ways don’t feel comfortable yet…a kind of emotional wilderness, a time when it isn’t quite clear who you are or what is real. Both structural and leadership changes will bring others into this phase as well. You may experience or see others who are experiencing these behaviors in the neutral zone:

  • People’s anxiety rises and motivation falls. Energy is drained away from work into coping tactics.
  • People miss work more when in the neutral zone.
  • Old weaknesses, previously ignored or compensated for, sometimes reemerge.
  • People get mixed signals because information is miscommunicated and systems are in flux.
  • People become polarized: those who want to rush forward to the new beginning, and those who want to go back to the way things were.

However, it is also a time ripe with creative opportunity. (This is the good news – in case you missed it!) Remember, people don’t resist change as much as transition. They resist letting go of old ways and of their former identity. It is difficult to manage the confusing state of being in between two realities. It is hard to embrace a state where they don’t know what the new rules are. We generally avoid the risk of failing or looking stupid as they try something new.

People can only start a journey from where they begin.

Here are methods we can use and communicate to managers to help people through this uncertain time:

  • “Normalize” the neutral zone. People need to recognize that it is natural to feel frightened and confused at such a time. As the old patterns disappear from people’s minds and the new ones begin to replace them, people can be full of misdoubt and misgivings
  • Review policies and procedures, roles and reporting relationships to see that they are adequate to deal with the confusion of the neutral zone.
  • Create short-term goals for people to aim toward. This will help folks have a sense of achievement and of movement.
  • Be realistic in what can get accomplished. Under promise and over deliver.
  • Strengthen your team. People feel isolated and lost when in the neutral zone. Create new opportunities for connection.
  • Use this time for creativity by:
    • Talking about using this time to step back and take stock, to question the “usual” and come up with new solutions. Explain how business as usual chokes off creativity and explain why the present is the best possible tome to generate and test new ideas. Model this behavior yourself by reviewing your own job, and policies and procedures over which you have control.
    • Create opportunities for others to review and refocus. You can do this through retreats, work teams, surveys, etc. Look for occasions to brainstorm new answers to old problems.
    • Provide training in the techniques for discovery and innovation.
  • Embrace losses, setbacks or disadvantages as entry points into new solutions.

Adapted from a presentation by Molly Driscoll, OD Consultant for OHR.