What if I have a problem at Student Health Services?

We hope that every experience you have at the Student Health Center is a positive one, but we know that interacting with the health care system can often be confusing, frustrating and downright annoying – especially when you’re not feeling well.  So who can you go to if you have problems?

The Patient Advocate is here to help you!  The Patient Advocate is a resource person provided by Student Health Services for patients, their families, and other members of their support network.  Our current patient advocate is Kristen Kelly.

Kristen will…

  • act on your behalf to review complaints, concerns, inquiries, and needs
  • respect and maintain your confidentiality at all times
  • point you in the appropriate direction
  • support you
  • assist you
  • encourage you
  • alleviate stress
  • listen to you
  • understand where you’re coming from

Kristen is committed to becoming involved and focusing on…

  • Improving communication
  • Accessing information
  • Addressing concerns
  • Answering questions
  • Resolving difficulties
  • Scheduling problems
  • Staff courtesy
  • Emotional support
  • Treatment related issues
  • And anything else that happens

You are welcome to contact Kristen in person, by telephone at 614-247-1834, by email at shs@osu.edu, or in writing at: Kristen Kelly, 1875 Millikin Rd., Columbus, OH 43210