Overpayments

Why is the refund listed as a charge on my statement?
A refund is the result of an overpayment. The excess payment shows up in the Payments/Adjustments column of the Statement of Account and a refund is added to the Charges column to offset the overpayment and bring the account balance to $0.
Where is my refund? 
Direct deposit refunds are deposited 2-5 business days after the refund appears on the Statement of Account.
Mailed refund checks  take 7-10 business days to arrive after the refund appears on the Statement of Account.  Refunds are mailed to your current address.
Please note:  Paper check payments are held for 21 days and electronic check payments are held for 10 days from the date posted to the student account, before they are eligible to be refunded.
Students Make A Payment Collections Policies And Procedures FAQs