Learn About Medical Communication and Conflict Management

OSUWexnerbloglogo2014 Learn About Medical Communication and Conflict Management. On this CME webcast, we are going to show you how physicians can better communicate in order to improve patient care while avoiding hostility and burnout. Joining me in the studio is Assistant Professor of Internal Medicine, Dr. Shawn Corcoran.

View a video introduction of this webcast

What you’ll learn in this webcast

As a result of this educational activity, webcast participants will be able to: DESCRIBE the elements of the format for an effective consult; and DESCRIBE the components of self-regulation and detail what each of these components involve for you personally.

You’ll also learn about the following:

  • Things that go wrong during physician communication
  • The effect of electronic medical records on physician communication
  • Pros, cons, & etiquette: Pagers
  • Pros, cons, & etiquette: Text messaging
  • Pros, cons, & etiquette: Calling to a cell phone
  • Pros, cons, & etiquette: EMR messaging apps
  • How to avoid using 50 words for a 5 word sentence
  • Unique challenges of communication for insurance company denial appeals and prior authorizations

You can find this and many other MedNet21 programs on the OSU – CCME website.

Call our MedNet21 Program Manager at 614.293.3473 for more details about subscribing to MedNet21 as a hospital or as an individual. You can also e-mail him at derrick.freeman@osumc.edu.

Learn How to Make the EMR Work For You

OSUWexnerbloglogo2014 Learn How to Make the EMR Work For You. A 2015 study in the Mayo Clinic Proceedings found that physicians who use electronic medical records were more likely to get burned out than physicians who did not use EMRs. But there is good news! You can make your electronic medical record work for you rather than the other way around and today we are going to show you how. Joining our moderator in the studio, in this on-line enduring material, is the chief clinical information officer for the OSU Wexner Medical Center, Professor of Family Medicine, Dr. Milisa Rizer, and joining her is our medical center’s deputy chief information officer, Thomas Bentley.

View a video introduction of this webcast

What you’ll learn in this webcast

As a result of this educational activity, webcast participants will be able to: IDENTIFY the top three factors that improve user efficiency and satisfaction; IDENTIFY the top tools that can be used to improve the amount of time spent in documentation activities; IDENTIFY the two areas of greatest frustration of users of EMRs; IDENTIFY one area where your staff can be used to help with provider efficiency; IDENTIFY one place where you can be involved with improving the EMR in your hospital or clinic.

You’ll also learn about the following:

  • The penetration of electronic medical records into U.S. healthcare
  • Using progress notes as documentation tools versus communication tools
  • Tips to creating reader-friendly referral letters in the electronic medical record
  • Characteristics of successful adopters of electronic medical records
  • Maintaining your “EMR edge”

You can find this and many other MedNet21 programs on the OSU – CCME website.

Call our MedNet21 Program Manager at 614.293.3473 for more details about subscribing to MedNet21 as a hospital or as an individual. You can also e-mail him at derrick.freeman@osumc.edu.