We hope that every experience you have at the Student Health Center is a positive one, but we know that interacting with the health care system can often be confusing, frustrating and downright annoying – especially when you’re not feeling well. So who can you go to if you have problems?
The Patient Advocate is here to help you! The Patient Advocate is a resource person provided by Student Health Services for patients, their families, and other members of their support network. Our current patient advocate is Kristen Kelly.
Kristen will…
- act on your behalf to review complaints, concerns, inquiries, and needs
- respect and maintain your confidentiality at all times
- point you in the appropriate direction
- support you
- assist you
- encourage you
- alleviate stress
- listen to you
- understand where you’re coming from
Kristen is committed to becoming involved and focusing on…
- Improving communication
- Accessing information
- Addressing concerns
- Answering questions
- Resolving difficulties
- Scheduling problems
- Staff courtesy
- Emotional support
- Treatment related issues
- And anything else that happens
You are welcome to contact Kristen in person, by telephone at 614-247-1834, by email at shs@osu.edu, or in writing at: Kristen Kelly, 1875 Millikin Rd., Columbus, OH 43210